Allstate
Inside Auto Claims Specialist
Posted on Nov 9 Texas, TX 882 views
At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.聽
Job Description
The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders.
About the Role:
Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you鈥檒l play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You鈥檒l be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.
What You鈥檒l Do:
路听听听听听听听听听Manage auto claims from start to finish, ensuring timely and accurate resolution.
路听听听听听听听听听Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
路听听听听听听听听听Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
路听听听听听听听听听Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
路听听听听听听听听听Negotiate settlements with all involved parties, ensuring fair outcomes.
路听听听听听听听听听Document all claim activity accurately and promptly in accordance with company policies.
路听听听听听听听听听Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
路听听听听听听听听听Coordinate follow-ups to clarify details and confirm next steps for resolution.
路听听听听听听听听听For this position, your workday could start as early as 6:00AM CST or as late as 3:30PM CST with just one weekend day commitment (either Saturday or Sunday). Following your 9-week training, a permanent shift will be allocated to you, ensuring a seamless transition into your role. *Planned absences are not allowed during the first 5 weeks of training*
路听听听听听听听听 Anticipated Start Date:
鈥� January 12, 2026: Unlicensed candidates
鈥� January 26, 2026: Candidates with an active Adjuster鈥檚 license聽
What You Bring:
路听听听听听听听听听Strong communication and customer service skills.
路听听听听听听听听听Ability to work independently and manage multiple claims simultaneously.
路听听听听听听听听听Critical thinking and problem-solving abilities.
路听听听听听听听听听Familiarity with insurance claims processes and regulations (preferred but not required).
路听听听听听听听听听Comfort using digital tools and platforms to manage work efficiently.
Why Join Us?
路听听听听听听听听听Competitive pay with needed support for continuous development and career advancement.
路听听听听听听听听听Initial and ongoing training to get you proficient in your new role.
路听听听听听听听听听Be part of a supportive and collaborative team.
路听听听听听听听听听Make a meaningful impact in customers鈥� lives.
路听听听听听听听听听Grow your career with training and development opportunities.
路听听听听听听听听听Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit聽www.allstategoodlife.com聽to learn more.
Note: This position is not available to residents of Puerto Rico, California, Alaska, or Hawaii.
Notice of Licensing Requirements:
路听听听听听听听听听As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.聽聽If applicable, you will be required to secure license(s) within 60 days of hire.
路听听听听听听听听听If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.聽
Sign on Bonus:
. You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.聽 This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Skills
Auto Insurance Claims, Communication, Compliance, Conflict Resolution, Critical Thinking, Customer Service, Empathy, Insurance Claims, Problem Solving, Results-Oriented, Time Management
Compensation
Base聽compensation聽offered for this role is $21.00/hr.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger 鈥� a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO Know Your Rights鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
The Inside Auto Claims Specialist is responsible for assisting customers following single or multiple vehicle auto losses by providing support throughout the claims process. Your day-to-day activities include reviewing claims and managing the claim to resolution including communication with various stakeholders, including policyholders, claimants, agents, witnesses, repair facilities, and contractors. You will operate within established processes and frameworks to conduct thorough investigations, assess claims, negotiate effectively, and reach fair settlements for insurance claims involving policyholders.
About the Role:
Are you passionate about helping people through challenging moments? Join our team as an Inside Auto Claims Specialist, where you鈥檒l play a key role in guiding customers through the auto claims process following single or multiple vehicle losses. You鈥檒l be the trusted point of contact, ensuring claims are handled efficiently, fairly, and with empathy.
What You鈥檒l Do:
路听听听听听听听听听Manage auto claims from start to finish, ensuring timely and accurate resolution.
路听听听听听听听听听Communicate with policyholders, claimants, agents, repair shops, and other stakeholders to gather information and provide updates.
路听听听听听听听听听Use internal tools and platforms to assess claims, determine liability, and make repair and rental decisions in line with company guidelines and regulations.
路听听听听听听听听听Conduct thorough investigations and apply critical thinking to evaluate claims, escalating complex cases when necessary.
路听听听听听听听听听Negotiate settlements with all involved parties, ensuring fair outcomes.
路听听听听听听听听听Document all claim activity accurately and promptly in accordance with company policies.
路听听听听听听听听听Review First Notice of Loss (FNOL) details to verify key facts and initiate the claims process.
路听听听听听听听听听Coordinate follow-ups to clarify details and confirm next steps for resolution.
路听听听听听听听听听For this position, your workday could start as early as 6:00AM CST or as late as 3:30PM CST with just one weekend day commitment (either Saturday or Sunday). Following your 9-week training, a permanent shift will be allocated to you, ensuring a seamless transition into your role. *Planned absences are not allowed during the first 5 weeks of training*
路听听听听听听听听 Anticipated Start Date:
鈥� January 12, 2026: Unlicensed candidates
鈥� January 26, 2026: Candidates with an active Adjuster鈥檚 license聽
What You Bring:
路听听听听听听听听听Strong communication and customer service skills.
路听听听听听听听听听Ability to work independently and manage multiple claims simultaneously.
路听听听听听听听听听Critical thinking and problem-solving abilities.
路听听听听听听听听听Familiarity with insurance claims processes and regulations (preferred but not required).
路听听听听听听听听听Comfort using digital tools and platforms to manage work efficiently.
Why Join Us?
路听听听听听听听听听Competitive pay with needed support for continuous development and career advancement.
路听听听听听听听听听Initial and ongoing training to get you proficient in your new role.
路听听听听听听听听听Be part of a supportive and collaborative team.
路听听听听听听听听听Make a meaningful impact in customers鈥� lives.
路听听听听听听听听听Grow your career with training and development opportunities.
路听听听听听听听听听Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit聽www.allstategoodlife.com聽to learn more.
Note: This position is not available to residents of Puerto Rico, California, Alaska, or Hawaii.
Notice of Licensing Requirements:
路听听听听听听听听听As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.聽聽If applicable, you will be required to secure license(s) within 60 days of hire.
路听听听听听听听听听If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.聽
Sign on Bonus:
. You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.聽 This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Skills
Auto Insurance Claims, Communication, Compliance, Conflict Resolution, Critical Thinking, Customer Service, Empathy, Insurance Claims, Problem Solving, Results-Oriented, Time Management
Compensation
Base聽compensation聽offered for this role is $21.00/hr.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger 鈥� a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO Know Your Rights鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
