国产福利 真实

At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.聽

Job Description

Under general supervision, the Quick Foto Claims Auto Adjuster is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage from photos, writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use.

Preferred Skillset:聽

• Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices聽聽
• Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss聽
• Prepares damage estimates and locates parts for basic and occasionally moderately complex claims聽
• Collaborates with repair shops鈥痠f there is an existing estimate to reconcile differences and reach an agreement on repairs聽
• Provides inbound call support鈥痑nd maintains Avaya phone availability聽
• Processes claims payments and pays appropriate parties聽
• Documents a claim file with notes, evaluations, and decision-making process聽聽

You鈥檒l wear a few hats to fill a few roles throughout your day that all require a level of experience.聽

• The Customer Service Expert 鈥� you鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. You lead with empathy, always.鈥�聽
• The Investigator 鈥� you鈥檒l confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.鈥�聽
• The Effective Communicator 鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.鈥�聽
• The Negotiator 鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.聽
• The Problem Solver 鈥� you鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.鈥�聽
• The Recorder 鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.聽

Where will I work?聽

• This position is a remote home-based worker role ideal for entry-level estimating applicants.
• This position is open to those residing in the US; however the preferred schedule is based on an CST time zone (8:00 a.m. to 5:00 p.m. M-F)聽
• This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.聽
• This position is not open to AK, PR, CA, WA or HI residents.聽

Allstate Benefits聽

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits:鈥�聽

• Medical, dental, and vision coverage鈥�聽
• Allstate pension plan and 401(k) savings plan鈥�聽
• Ayco financial coaching鈥�聽
• Spring Health mental and emotional wellbeing resources鈥�聽
• Paid parental leave鈥�聽
• Adoption reimbursement鈥�聽
• Paid time off鈥�聽
• Tuition reimbursement鈥�聽
• Wellness incentives鈥�聽
• Allstate Foundation donation match and grant opportunities鈥�聽
• Visit to learn more.聽

Notice of Licensing Requirement:

• As a condition of employment, you'll be expected to obtain an adjuster鈥檚 license in multiple markets聽
• All required licenses may have a requirement of being obtained within 60 days of hire聽
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal聽

#LI-BH3

Skills

Compensation

Compensation offered for this role is 50,000.00 - 75,050.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger 鈥� a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the 鈥淓EO Know Your Rights鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.