Allstate
Estimate Share Adjuster (MST/PST)
Posted on Jan 15 Arizona, AZ 845 views
At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.听
Job Description
As an Estimate Share Adjuster, you are responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles, and recreational vehicles), writes damage repair estimates, completes total loss valuations, and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.
Key Responsibilities听
The Customer Service Expert 鈥� you鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.鈥�
The Investigator 鈥� you鈥檒l confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.鈥�
The Effective Communicator 鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.鈥�
The Negotiator 鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.听
The Problem Solver 鈥� you鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.鈥�
The Recorder 鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.鈥�
Work Location听
This position is a remote home-based role. You must live in Mountain, or Pacific Time Zone to qualify for this position.鈥� Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.听
听
When you work from home full time, you鈥檒l need:鈥�
听
What will Allstate provide?鈥�
听
鈥�� 鈥淧lease note, you may be required to attend 1-week of training that will take place in Wheeling, IL.鈥澨�
Preferred Experience听
听
Functional Skills听
Notice of Licensing Requirement听
Benefits听
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:鈥�
听
听
Skills
Auto Collision Repair, Auto Estimating, Complex Claims, Insurance Claims, Total Loss Claims
Compensation
Notes听
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.听
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger 鈥� a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO Know Your Rights鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
As an Estimate Share Adjuster, you are responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles, and recreational vehicles), writes damage repair estimates, completes total loss valuations, and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use.
Key Responsibilities听
The Customer Service Expert 鈥� you鈥檒l live into Allstate鈥檚 Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.鈥�
The Investigator 鈥� you鈥檒l confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.鈥�
The Effective Communicator 鈥� you鈥檒l use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You鈥檒l also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.鈥�
The Negotiator 鈥� You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.听
The Problem Solver 鈥� you鈥檒l utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.鈥�
The Recorder 鈥� you鈥檒l protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You鈥檒l accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.鈥�
Work Location听
This position is a remote home-based role. You must live in Mountain, or Pacific Time Zone to qualify for this position.鈥� Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.听
听
When you work from home full time, you鈥檒l need:鈥�
a dedicated workspace in your residence that is private and free from distractions听
a minimum internet bandwidth of 50 MB down/5 MB up鈥�
appropriate work surface and seating鈥��
听
What will Allstate provide?鈥�
A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)鈥�
Connectivity reimbursement of $80 per month to offset some of the cost of internet听
听
鈥�� 鈥淧lease note, you may be required to attend 1-week of training that will take place in Wheeling, IL.鈥澨�
Preferred Experience听
You have 18 months or more experience writing Auto collision estimates鈥�听
You have prior experience using an auto estimating program such as:鈥�CCC One / Mitchel, Audatex鈥�
听
Functional Skills听
Summarizes documents and enters into claim system notes听
Documents a claim file with notes, evaluations, and decision-making process.听
May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly听
Investigates moderately complex or occasionally complex files, reviews damage, take photos, and determines reparability or total loss听
Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts鈥���
Evaluates diminished value in a moderately complex or occasionally complex claim听
Triage moderately complex and occasionally complex total loss claims听
Initiates payments (QCP, Fast Mobile Epay, etc.) and pays appropriate parties听
Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices听
Responds to moderately complex and occasionally complex arbitrations contentions听
Notice of Licensing Requirement听
As a condition of employment, you may be expected to obtain an adjuster鈥檚 license in multiple markets听
All required licenses will need to be obtained within 60 days of hire听
You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal听
This role offers a鈥�$1,000 sign on bonus if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus)听
Benefits听
Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our offerings:鈥�
听
Competitive salary based on experience and qualifications听
Medical, dental, and vision coverage听
Allstate pension plan and 401(k) savings plan听
Ayco financial coaching鈥�
Spring Health mental and emotional wellbeing resources听
Paid parental leave听
Adoption reimbursement鈥�
Paid time off听
Tuition reimbursement鈥�
Wellness incentives听
Allstate Foundation donation match and grant opportunities听
听
Skills
Auto Collision Repair, Auto Estimating, Complex Claims, Insurance Claims, Total Loss Claims
Compensation
Notes听
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.听
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger 鈥� a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the 鈥淓EO Know Your Rights鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
